FAQ

Who are we?

Onlyroots Reggae, a French company founded in 2005, specializing in the distribution, re-issue and mail order sale of reggae vinyls, we ship worldwide, offering fast service and attractive prices.

How to order?

Click on the "Add to cart" tabs corresponding to each item and click on the "order" tab in the cart at the top right of the page. If you have not yet created an account, fill in your email address in the space reserved and click on "Create your account".

Fill in the form and click on "Register", validate your delivery address by clicking on "next", check the box that certifies that you accept the general conditions of sale and select the desired shipping service.

You must then choose the payment method by clicking on the logo of your choice: CB or Bank Transfer.

Once your order has been processed, we will process it as soon as possible.

I can't remember my password?

Click on the link below to renew your password:

PASSWORD RENEWAL

How do I save my shopping cart to finish my order later?

Once registered on your account, we will automatically save the shopping cart you make, so you can leave the session and come back later without losing the content.

What payment methods are accepted?

We accept payments by credit card (CB, Visa, Mastercard) and Bank Transfer.

Are payments by credit card secure?

Our site is subject to one of the most powerful security systems, the SSL encryption process. When you make your payment, a code is sent to you by phone or email to confirm that you are the author of the request.

Can your personal information be passed on to a third party?

We do not in any case pass on your information (name and surname, postal address, e-mail address, telephone number, etc.) to a third party.

Your information remains strictly for our use in order to process your orders and at any time you can ask us to delete your account and personal data.

What are our grading criteria for used vinyl (original press, rarities...) ?

Graduations between gradings such as VG+ or EX- will be used to add more detail.

M : Mint: Brand new condition, cover and any extra items are in perfect condition. Sealed or unplayed.

EX :Excellent: Some signs of having been played, but very little lessening in sound quality. Cover and packaging may have slight wear and/or creasing.

VG : Very Good: Obviously played many times but no major deterioration in sound quality despite noticeable surface marks or occasional light scratch. Normal wear and tear on cover and extra items, without major defects.

G : Good: Played so much that sound quality has noticeably deteriorated. Cover and contents suffer from folding, scuffing of edges, spine splits, discoloration, etc.

(ex: EX / VG = Side A Excellent / Side B Very Good)